Shipping, Returns & Exchanges

Shipping (New Zealand)

Processing Time:
We only ship Monday to Wednesday during summer to avoid products sitting in hot warehouses over the weekend. The rest of the year we send Monday to Friday, excluding public holidays.

• Orders are packed and dispatched the same day or the following business day. .
• You’ll receive tracking details once your order has shipped.

Delivery Timeframes:
• Urban: 1–3 business days
• Rural: 2–5 business days
(These are estimates provided by NZ Post.)

Delivery Issues:
If your parcel is delayed, damaged, or missing, email us at hello@matakanatallowco.co.nz and we’ll lodge an enquiry with NZ Post.

Click and collect

We offer Click & Collect from Matakana Village Butchery, Monday to Friday, 9:00am–5:30pm.

Simply select Click & Collect as your shipping method at checkout. Once your order is ready, you'll receive a notification letting you know it is available for collection.

As one of our primary stockists, Matakana Village Butchery carries most of our product range in-store, along with testers so you can try before you buy.

Please note that some products, including our bundle deals and gift boxes, are available exclusively online and cannot be purchased in-store. These items can be ordered through our website and either shipped directly to you or collected via Click & Collect.

Returns & Refunds

Because our products are skincare/consumable and cannot be resold once opened, we do not offer exchanges, returns or refunds for change of mind, including:

• Ordering the wrong item
• Not liking the scent/texture
• Reaction due to personal sensitivity
• Deciding you no longer want the product

Refunds are only offered if:

• The product arrives faulty,
• The product arrives damaged, or
• You receive the incorrect item.

If this happens, please contact us within 7 days of delivery with your:

• Order number
• Description of the issue
• Clear photos of the product and packaging

We will replace the item or issue a refund where appropriate.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us immediately.
If your order has already been dispatched, we’re unable to cancel or modify it.

Contact Us

Email: hello@matakanatallowco.co.nz